You should know who you're calling and what to expect when we arrive.
With more than 500 HVAC companies across Dallas-Fort Worth, Ed Hafez noticed how difficult it was for homeowners to tell one from another. Most offered similar equipment, made similar promises, and talked about quality service. But Ed believed the difference should be something homeowners could actually feel.
When he took over CityLine Air Conditioning in late 2021, he wanted to build a company where people felt comfortable from the first phone call to the moment the technician left their home. Not because of a sales pitch or a promise, but because someone took the time to listen, explain the problem, and respect their decision.
I always work on training the office team and my technicians that the journey is what makes us unique.
Ed HafezOwner, CityLine Air Conditioning
That thinking still guides how we work today. Ed spends time training both the office team and technicians because he knows a good experience doesn't begin when someone starts working on your AC. It begins when you pick up the phone.
For Ed, the little things matter. Knowing who's coming to your home, understanding what's wrong with your system, and having enough time to make a decision without feeling rushed. They're simple things, but they're often what people remember most.
Today, CityLine Air Conditioning serves homeowners across DFW from our Richardson office and warehouse on South Sherman Street. We've grown since 2021, but the idea behind the company hasn't changed: treat people well, explain things clearly, and let good work speak for itself.
Who Handles Your Call, Your Repair and Your New System?
Our office team answers your call, books your visit and keeps you updated until the job is done. Our technicians handle diagnosis and repairs, and they explain what they find before any work starts. For a new system, our installation crews handle the install, and we schedule the city inspection afterward.
Owner · Operations and Customer Experience
Ed Hafez didn't start his career in HVAC. He spent 17 years in the pharmaceutical industry before deciding to build a future in heating and cooling. But before running a company, he wanted to understand the work himself. So he spent six months studying for his license and another three learning alongside an experienced HVAC contractor.
After running an HVAC franchise in Arlington, Ed took over CityLine Air Conditioning in late 2021. What drew him to the company was its personal approach to serving homeowners, something he wanted to preserve as the business grew.
Today, Ed stays involved in daily operations and works closely with the office team and technicians. His approach comes down to one simple rule: never promise a homeowner something we can't deliver. It's how he wants the company to earn trust, one visit at a time.
Many homeowners expect the worst before we arrive. They brace for a big bill, a repair they don't need or a push toward a new system. Each choice below answers one of those worries.
If your air conditioner can be fixed and you'd rather keep it, we'll repair it. Want advice? Ask what we'd do in our own home, and we'll tell you.
If a repair can't be finished before the supply house closes, we bring portable AC units Ed bought for these nights. A couple of rooms stay cool until morning.
Our money-back guarantee covers repairs and new systems. If something isn't right, call us first so we can fix it. If we can't, you get your money back.
During office hours, three people in our office answer. If they're all busy, or it's after hours, a 12-person answering service books your visit straight into our schedule.
If we can fix the problem during the visit, you don't pay the $89 diagnostic. You pay for the repair, not the trip.
Healthy Air Conditioner Club members get priority scheduling when the busy season hits, plus two tune-ups and no emergency service charge. Your first system costs $189.
A license or certificate only helps you if you know what it covers. Here's what ours mean for the work done in your home.
Texas-Licensed HVAC Contractor
CityLine Air Conditioning works under Texas air conditioning contractor license TACLB00033708E. The state issues one only after years of supervised experience, a passed exam and proof of insurance.
Why it protects you:
a licensed contractor can pull the city permit for a new system. We pull it, include it in the price and schedule the inspection after the install, so your system is checked against code.
EPA Section 608 Certification
Federal rules require EPA Section 608 certification for anyone whose work could release refrigerant, and Ed holds his own.
Why it protects you:
the refrigerant in your air conditioner or heat pump is recovered and handled under federal rules, not released during service.
NATE-Certified Technicians
Two of our technicians hold NATE certification. North American Technician Excellence tests HVAC knowledge through industry examinations covering installation, service and equipment operation.
Why it protects you:
it's proof of their skill from an independent test, not just our word.
BBB Accredited
CityLine Air Conditioning is accredited by the Better Business Bureau. Accreditation means the business has agreed to uphold BBB standards for advertising, transparency and responding to customers.
Why it protects you:
you can read our BBB profile and customer feedback before you invite us into your home.
One summer Saturday night, a power surge knocked out at least three AC systems at an assisted-living community for residents 75 and older. No replacement equipment was available that night, so our installation crews brought portable and window AC units. Every bedroom had cooling, and the residents could sleep. They returned the next day to replace the failed systems.
It's the job Ed brings up when he's asked what he's proud of.
The technicians were professional and very knowledgeable. We had our AC serviced, new Gas Furnace installed with air purifier, and also had our air ducts cleaned. I would go to CityLine first before any other company!
Kyle Cooper
The technician, Alberto, arrived on time, knew the equipment he was working on, was very professional, and was happy and very thorough.
Alann Nevarez
They contacted us in a timely manner, were on time for the service call and took care of the issues.
Jeffrey N.
Alberto Nevarez was great. Helped inform us of everything we needed to know plus extra. He went above and beyond to educate us as new home buyers of our systems and needed maintenance. 10 out of 10 would recommend
Tony A.
CityLine came to my home to check my unit for heating for this winter and were excellent. Technician Jay Jones was superb! He explained in detail everything he reviewed and gave me confidence in the service provided. 10/10! Would recommend to everyone!
Ryan F.
Travis came by to do a check up on the system. He's very courteous and friendly. All is well with the system.
Adrien C.
Our HVAC team works from Richardson and serves homeowners across the Dallas-Fort Worth Metroplex, including Plano, McKinney and the cities below. Within the cities of Dallas and Fort Worth, we cover only the listed ZIP codes, so call if you need to confirm your address.
Our Service Area
Don't see your street? Call (972) 776-4455 and ask.
Book HVAC Service
Questions About Your AC or Heating System? Start Here
Whether you're planning a replacement or trying to work out why the air conditioner stopped cooling, call our office team. We'll answer your questions and book the first available visit.
